FREQUENTLY ASKED QUESTIONS

FAQ

LionCash is the most flexible personal loan platform in the market, giving Kenyans more control over their finances with its unique features. We offer a simple registration and application process, after which you will receive your loan straight to your M-PESA account

You can follow this link
(http://bit.ly/2Qg1oie)
and click Update. Or you can go to Google Play, search for “LionCash” thenclick “Update”.

We currently support Safaricom.

You can call or WhatsApp LionCash via 0793302922 or Email at support@lioncash.co at any time.

MY ACCOUNT

Once you’ve installed the LionCash App, kindly follow these steps:

    1. Open the App, read the terms and Conditions then Click “Continue” to accept.
    2. Click “Access” to give the needed permissions.
    3. Enter Your M-PESA phone number and Press “Code” to receive a verification code.
    4. Set password of your choice that you can remember.
    5. Click “Authorization” to enter your personal information and alternative contact information.
    6. Copy the Email (Cash@lioncash.co.ke) and dial the code (*234*5*1*3#) then share 6 month’s statement to the given email.
    7. Wait for an SMS from Safaricom confirming that your statement has been sent to our email
    8. Choose your loan amount and term on the sliders
    9. Click on “Apply for loan” then read and tick terms and conditions before submitting the application.

We only allow you to Change the Password but not the Personal Information that has been already submitted to us. In case you need toaccess or update the data submitted, write to LionCash via Email support@lioncash.co

In case you forgot your PIN Number and are not logged in,
kindly follow these steps:
  1. Start the application,
  2. Click on “log in”,
  3. Click on “Forgot Password?”, enter phone number, click “Code” to get verification code.
  4. Create New Password, confirm and then proceed to “Log in”.
If the app crashes when you open, try the following measures,
  1. Go to setting, then Storage and Clear the Cache. Or,
  2. Go to settings – Apps -Find Lion Cash App-Clear Cache.
If that fails, uninstall and install the app again.

ELIGIBILITY CRITERIA

To apply for a LionCash Loan you need a Valid Safaricom Sim card, the ID used to register the Sim card and Valid names as they appear on the ID.

LionCash uses state-of-the-art encryption techniques to makesure your data is always 100% secure. Your data is never shared with or sold tothird parties, unless for specific reasons like reporting to authorized CreditBureaus. Please read our Terms and Conditions for more details.

This means you are not qualified for a loan offer at that time. You need to keep the app installed and try after few days.What does Loan Processing mean?Loan processing means you have already applied for a loan that is under review. Once approved, the money is sent directly to your MPESA.

After your registration and identity verification, you will not need to share any additional information in your subsequent loans. You will only need to log in and apply for a new loan based on your qualification.

Your loan limit increase is determined through an automated process that considers your repayment history and the other data collected from your device.

LOAN OFFERS

You can borrow a minimum of Ksh.500 to a maximum of Ksh. 70,000

Yes! You can get multiple loans at the same as long as you don’t exceed the maximum determined credit limit for you.
The fastest way to receive higher amounts is to build credit with a positive repayment history with LionCash, easily achieved with successive timely repaid loans.

The available additional loan amount is displayed on the“Homepage” while the borrowed amount is displayed on the “Bill” page.

The top up loans are created as independent and their repayment dates are different depending on the date borrowed.

The loan amount is shown on the app, once you open the screen shown as “Bill”.

REPAYMENT

A.  You can do online repayment directly from the App by clicking “Repay” button, This is followed by STK push that you need only to enter you MPESA Pin Number to complete the payment.
 
B.     You can also do offline repayment
You can go directly to your Lipa Na MPESA, enter Pay bill 309517,
Enter your Phone number as the account number,
Enter amount to pay and the MPESA Pin.
 
After payment, wait for a Message confirmation from both
Grola Tech Limited and M-PESA.
We have different loan repayment terms up to 365 days. Keep good repayment record to enjoy more flexible loan terms and interest rates as low 16% Per annum.
Late payment of your loan will attract penalties based on the number of days you have defaulted.
If your payment does not reflect immediately, forward the M-PESA payment message to us on WhatsApp 0793302922 or Write an email to support@lioncash.co
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